Trust and Secure Booking
Akommo only works with the most professional accommodation owners, agents, property managers and hotels. All our partners are fully registered and hold the required licenses and insurances required by law in their respective countries.
The commenting feature on Akommo allows you to ask us, in real time, the burning questions you may have about a specific property. Simply add a property to your wishlist, and begin posting questions. More information means more peace of mind.
For apartment and villa bookings, our team will meet you directly at the front door with your keys in hand. We plan your arrival with you to ensure you're not left waiting and that the key hand over is done quickly and efficiently.
Professional Client Support
Our support team is highly professional and is available throughout your entire booking. We help you plan before the event, execute during, and wrap up after the event. You can contact us by email, phone, chat, comments on the website or even by visiting our offices. You will always speak to a real person, and we will always do our best to answer your inquiry as quickly as possible.
Payment and Rental Conditions
The Rental Agreement made between DESTINATION GLOBAL, S.L., ("Akommo", "We", "Us"), and the Client, ("Client", "You"), as noted in the booking invoice, shall evidence the complete terms and conditions under which the Parties aforementioned have agreed.
The Agreement is entered into between the Client and Akommo, (collectively the "Parties" and individually the "Party"), for the booking of the Accommodation(s) (apartment, hotel room or villa) indicated in the booking invoice, which is an integral part of this Agreement. Akommo expressly declares that is not the owner of such Accommodation nor their manager or agent. The Agreement is only available in English."
For good consideration it is agreed between the Parties as follows:
1. CONDITION OF PREMISES
1.1. The Accommodation is delivered clean with all furnishings, fixtures, furniture, plumbing, heating, electrical facilities, in satisfactory conditions and fully functioning and/or all other items provided by Akommo are clean, and in good satisfactory condition, except as may be indicated elsewhere in this Agreement. Client agrees to keep the premises and all items in good order and good condition.
1.2. In the event of failure or damage to the equipment or Accommodation, the Client must report to Akommo within one working day such that Akommo or its providers may elect to affect a remedy to this situation as quickly as possible. Complaints lodged only at the end or after the stay will not be taken into consideration.
1.3. Akommo will be entitled to recover from the Client the full amount of any and all claims made against Akommo with respect to any damages or losses or claims caused by the Client, its representatives or occupants. The Client shall advise Akommo or its providers of any damages or losses to the property or its contents prior to their departure.
2. ARRIVAL AND CHECK-IN
2.1. Prior to arrival, Akommo will send the relevant documents with information for check-in and key collection. The Client must inform Akommo about the estimated time of arrival and any delays or changes in arrival time, so that Akommo can organize the check-in.
2.2. Akommo's representative will hand out the keys and provide you with any information you need. For Accommodations occupied by more than one person, the first to arrive will be given all sets of keys to then distribute among the other occupants.
3. DEPARTURE AND CHECK-OUT
3.1. Checkout is before 12 noon. If you need to leave later, please inform your Akommo representative at the time of booking.
3.2. Departures after 12 noon will be subject to a charge equivalent to the full daily price. Late checkout is always subject to availability and acceptance by the accommodation owner or its agent.
3.3 Please return the key(s) as indicated at the time of checkin or as stated in the key instructions document, and make sure to take all your luggage and belongings with you.
4. PAYMENT TERMS
4.1. The Client shall pay a deposit at the time the booking is made. All payments, net of any expenses or bank charges, are required to be made by bank wire transfer. Akommo requires a deposit of fifty percent (50%) of the total booking cost to secure the booking, payable within 24 hours of the date of the booking confirmation to the Client.
4.2. The balance of the payment shall be payable to Akommo ten (10) weeks prior to the arrival date of the Client and is non-refundable. Failure to comply with payment obligations assumed under the terms of this Agreement, or any other obligations affecting compliance, shall constitute a breach of contract from the Client and automatically implies its termination.
4.3. Should the booking be made within ten (10) weeks of the rental date, one hundred percent (100%) of the total invoice is due plus any security or damage deposit, at time of booking, on the same terms set out in paragraph 4.1. The payments or any other monies held on account by Akommo do not accrue interest. All invoices are due in Euros.
5. SECURITY DEPOSIT
5.1. A security deposit is required for Accommodation rentals as indemnity against damage, breakage and other applicable charges. The security deposit is due 10 weeks before the event, along with the second payment of the invoice. The security deposit, less any applicable deductions, will be returned to the Client after confirmation of property condition at checkout. The security deposit is taken in Euros. Any refund of the said security deposit will be applied in Euros regardless of the exchange rate fluctuation applied by the banks.
5.2. The Client agrees that Akommo may charge additional fees, including but not limited to: end of stay cleaning, linen rental, early arrival or late departure charges, non-return of keys, loss or breakage of inventory items, contamination of property and dry cleaning of fabric due to smoking in non-smoking properties, damage to the Accommodation or its equipment, unauthorised pets.
6. CHANGES TO BOOKING BY THE CLIENT
6.1. Any changes made by the Client affecting the original booking of Accommodation, including but not limited to destination, dates, occupancy and/or duration of stay, will in effect cancel the original booking and will entitle Akommo to charge the Client to cover any expenses for such changes. Akommo may issue a new booking to the Client to satisfy the said request.
6.2. If the Client wishes to extend the stay, this may be arranged, provided it is in accordance with the policies of Akommo, and is subject to availability of the Accommodation required.
7. CHANGES TO THE BOOKING BY AKOMMO
7.1. Bookings are planned many months in advance of the rental date and although it is unlikely that Akommo will have to make changes to the booking, occasionally, certain circumstances will force us to make such changes (including overbooking, construction projects and other general situations which are beyond our direct control). If your Accommodation has to be changed, we will do our utmost to provide Accommodation of a similar standard. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your arrival. Should a significant change occur, then provided that it does not arise through circumstances amounting to force majeure (please see below), you will have the choice of either accepting the change of arrangements, booking another Accommodation with us, or cancelling your Accommodation and receiving a full refund. If the client chooses another Accommodation that is more expensive the client must pay the difference in price. However, should the new property be cheaper we will make the appropriate refund.
7.2. Notifications in this respect will be directed as hereinafter stated in clause 13.
8. FORCE MAJEURE
8.1. A party shall not be liable for any failure of or delay in the performance of this Agreement, except with respect to payment obligations, for the period that such failure or delay is due to causes beyond its reasonable control,the consequences of which could not have been avoided even with all due care, including but not limited to acts of God, war, strikes or labour disputes, embargoes, acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract, or any other force majeure event.
8.2. If an event of force majeure occurs, the party injured by the other's inability to perform may elect one of the following remedies: (a) to terminate this agreement in whole or in part; or (b) to suspend the Agreement, in whole or part, for the duration of the force majeure circumstances.
9. LIMITATION OF LIABILITY
9.1. Neither Akommo nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found, offered and contracted through its website (www.akommo.com) for any particular purpose. Most of our providers take great care to try to ensure literature and or content accuracy but services and facilities may change or be withdrawn and this literature may change from time to time. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the website meet your specific requirements.
9.2. Akommo, property owners or their agents, will not be held responsible for theft, loss or damage to the belongings, items or effects introduced by the Client in the Accommodation and decline any liability for personal loss or injury to the Client during the rental period. The Client must ensure that they have contracted adequate insurance cover for any contingency arising on their trip.
10. CANCELATION POLICY
If the Client decides to cancel the booking, they must notify Akommo as soon as possible. Any notification by telephone must be confirmed in writing by the person who made the original booking, in accordance with clause 13. Cancellation will take effect from the day Akommo is notified provided that written confirmation is received by us within 24-hours of the original notification. It is hereby agreed that should the Client wish to cancel all or any part of their booking, or if the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the stay costs:
(a) 10 weeks or more before arrival: 1st Payment; and
(b) Within ten weeks of departure - 100% of cost.
11.1. If the Client does not arrive at the Accommodation on the scheduled date of arrival, ("no-show") Akommo is entitled to keep 100% of the total Accommodation cost and/or any cancellation fee as Akommo warrants. If the Client departs from the Accommodation before the scheduled date of departure as agreed to in the booked Accommodation, no refund will be made.
11.2. The number of persons occupying an Accommodation, as stated in the booking, may not under any circumstances exceed that indicated or specifically agreed to in the Accommodation description for any period of the rental. Should Akommo, the property owner or either of their agents become aware of any breach in such conditions, the Client may be asked to vacate the Accommodation with immediate effect.
11.3. The Client is responsible both for their own acts and for those acts that are committed by any other occupant, guest, or person on the property during the rental of the Accommodation, even though they may only be visiting. Furthermore the Client is directly and exclusively responsible and disclaims all liability to Akommo, the property owner or its agent, for any damage or loss caused to persons or things by the use of the Accommodation or its facilities and services.
11.4. Akommo reserves the right for its appointed local providers to inspect the Accommodation as necessary during the stay, given reasonable prior notice. The Client agrees to use his best endeavours to comply with the instructions for the proper usage of the Accommodation and its facilities. No prior notice will be given if access is required for emergency reasons (e.g. urgent repairs).
12. CONDITION PRECEDENT
The Agreement does not become effective until the confirmation of availability is made by Akommo's Support Team. This means that once the Client has received the price and confirms through our website its interest in booking a specific Accommodation, having previously accepted our general rental terms and conditions, must await the response of the Akommo Support Team confirming the final availability of Accommodation, followed by the instructions on the completion of payment.
Any notification or communication required as a result of this Agreement must be directed in writing to:
- Akommo, only otherwise stated:
- Postal: Calle Ramón Turro 100-104, Attic 3, 08005 Barcelona, Spain.
- Email: email@example.com
- Postal: to the address indicated on the booking invoice.
- Email: to the address indicated on the Client's Akommo Account.
14. DATA PRIVACY
Akommo informs you of the possibility of exercising your rights of access, rectification, cancellation and objection to the processing of your personal data by making a written request to Calle Ramon Turró 100-104, Attic 3, 08005 Barcelona, or by email to firstname.lastname@example.org.
15. GOVERNING LAW AND JURISDICTION
Any dispute arising out of such performance of the contract is subject to the laws of Spain and should be resolved by Courts of the City of Barcelona, Spain.
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