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Privacy policy

Destination Global S.L.U. (“Akommo”, “we”, “our”, “us”), with registered office at Carrer Vallés 1, 08328, Alella, Barcelona, Spain, VAT no. B-64497027, is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, request services, or communicate with us. It also explains your rights under the General Data Protection Regulation (GDPR), the Spanish Data Protection Law (LOPDGDD 3/2018), and other applicable regulations.

By using our website or services, you acknowledge and agree to this Privacy Policy.

Data Controller

The Data Controller responsible for processing your personal data is:

Destination Global S.L.U. (Akommo)
Carrer Vallés 1, 08328, Alella, Barcelona, Spain
VAT no. B-64497027
Contact: privacy@akommo.com | (+34) 931 785 300

1. Principles of Processing

We process personal data in line with the following principles:

  • Transparency – we clearly explain what data we collect and why.
  • Purpose limitation – data is only collected for legitimate purposes.
  • Data minimisation – only the information strictly necessary is processed.
  • Accuracy – we keep information up to date and correct errors.
  • Security – we use technical and organisational safeguards to protect data.
  • Retention – data is not stored longer than necessary.

2. What Data We Collect

Depending on how you interact with us, we may collect:

  1. Contact Details: name, email, phone, company, position, address, language, country.
  2. Service Data: booking requests, attendee details, event preferences, billing information.
  3. Sensitive Data: dietary needs, accessibility requirements, health-related requests (only collected with explicit consent).
  4. Marketing Data: newsletter subscriptions, preferences, engagement with campaigns.
  5. Payment Data: billing details and payment confirmations (processed securely by third-party providers).
  6. Technical Data: IP address, browser type, operating system, device information, and interaction logs (via cookies and analytics).
  7. User-Generated Content: reviews, enquiries, wishlists, or messages you voluntarily share on our platform. Please remember that anything you make public may be visible to others.

Important: The personal data provided must be accurate, complete, and kept up to date. Failure to provide required information, or providing incorrect data, may make it impossible for us to properly handle your request or provide our services.

3. How We Use Your Data

We process personal data for the following purposes:

  • To respond to enquiries and deliver requested services.
  • To manage bookings, contracts, and event-related logistics.
  • To communicate essential service messages (e.g., booking confirmations, policy updates). These cannot be opted out of.
  • To send newsletters and marketing campaigns (only if you opted in; opt-out available anytime).
  • To improve our services, website functionality, and customer experience.
  • To comply with legal obligations (tax, accounting, police guest registrations where applicable).
  • To conduct customer feedback surveys to better understand your needs.

We do not sell your data, and we do not make automated decisions with legal or significant effects on you without human involvement.

4. Legal Bases for Processing

We rely on the following legal grounds for processing your personal data:

  • Consent: when you subscribe to newsletters, participate in marketing campaigns, or provide sensitive data (e.g., dietary requirements). You may withdraw consent at any time.
  • Contract performance: when we need to process data to provide the services you or your company have requested, including bookings and event management.
  • Legitimate interest: when processing is necessary for business continuity, customer relationship management, improving services, or protecting against fraud — provided such interests do not override your rights and freedoms.
  • Legal obligations: when required to comply with laws such as tax, labour, accounting, or regulatory obligations.

5. Data Retention

We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as long as required by law. Specifically:

  • Enquiries & prospect data: stored for up to five (5) years in order to follow up on requests for information, maintain contact for potential business opportunities, and allow for longer corporate sales cycles. This processing is based on our legitimate interest in developing business relationships. If no contractual relationship is established during this time, or if you object earlier, the data will be securely deleted or anonymised.
  • Marketing subscriptions: stored until you unsubscribe or withdraw your consent. We also maintain suppression lists to ensure your choice not to receive communications is respected.
  • Contractual and billing data: retained for a minimum of six (6) years, as required by Article 30 of the Spanish Commercial Code, and for as long as necessary to comply with other tax, labour, or accounting obligations (generally four years under Spanish tax law).
  • Event participant data: stored for the duration of the event and a short archive period to handle post-event matters. After this, the data will either be anonymised or deleted, unless retention is required for legal, health, or safety reasons (e.g., in case of claims).

We periodically review and delete or anonymise personal data that is no longer needed, in line with GDPR’s principles of storage limitation and data minimisation.

6. Data Sharing

We may share your personal data with carefully selected third parties:

  • Service providers: including CRM platforms, email automation tools, IT/hosting providers, payment processors, and event partners. These providers act only under our instructions and are bound by contracts that ensure compliance with GDPR.
  • Authorities: where disclosure is required by law, such as to tax authorities, law enforcement, or public administrations.
  • International transfers: where data is transferred outside the EEA, we rely on safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or other equivalent legal mechanisms, as made available by our service providers..

We never sell personal data to third parties.

7. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data, including the use of secure servers, access controls, and encryption provided by our service providers to protect data in transit and at rest.

If a data breach occurs, we will notify both the affected users and the relevant supervisory authority in accordance with GDPR requirements.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Ensure our website functions properly.
  • Analyse traffic and improve performance.
  • Personalise marketing and content (where consent is given).

Some cookies are provided by third-party partners (e.g., analytics or advertising providers). You can control or disable cookies through your browser settings or our cookie banner. See our Cookie Policy for more details.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict processing in certain circumstances.
  • Request portability of your data in a structured, machine-readable format.
  • Object to processing for legitimate interest or marketing purposes.
  • Withdraw consent at any time (without affecting prior lawful processing).

To exercise these rights, email privacy@akommo.com with proof of identity.

If you believe your rights are being violated, you can contact the Spanish Data Protection Agency (AEPD).

10. Withdrawing Consent

If you have given consent (e.g., for newsletters), you may withdraw it at any time via unsubscribe links in our communications or by contacting us. Essential service communications (like booking confirmations) will continue regardless of marketing preferences.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us at:

  • Email: privacy@akommo.com
  • Telephone: (+34) 931 785 300
  • Address: Carrer VallĂ©s 1, 08328, Alella, Barcelona, Spain